Complaints Procedure

At Sesiro we are committed to providing the best possible service to our customers. However, we understand that sometimes things don’t go as expected. If you have a concern or complaint, we encourage you to share it with us. Our complaints procedure ensures that your feedback is heard, reviewed, and addressed promptly. We value your input as it helps us continually improve and provide a better experience for all our customers.
STEP 1

1. Sesiro Principal Officer

Complaints shall be lodged with the Sesiro Principal Officer through the following channels:

  • • By telephone to +267 3644397 or Email to complaints@sesiro.co.bw
  • • Physically to your nearest Sesiro Insurance Office.
    • STEP 2

    2. Sesiro Manager

    If you are not satisfied with the Sesiro Principal Officer’s handling of the complaint, kindly escalate it to the Sesiro Manager through the following channels:

    • By telephone to +267 3614341 or Email to NLetsholathebe@debswana.bw.

    STEP 3

    3. NBFIRA

    If you are not satisfied with the outcome, the complaint can then be escalated to the Non-Bank Financial Institutions Regulatory Authority, NBFIRA:

    1. Contact Numbers
    +267 3102595 or +267 3686100
    2. Physical Address
    3rd floor Exponential Building
    Plot 54351, New CBD, Off PG Matante Road
    Gaborone
    3. Postal address
    Private Bag 00314, Gaborone

    Plot 50676
    Fairgrounds Office Park
    Block D, Unit 9, 3rd floor
    Gaborone, Botswana
    Company
    Our Products
    l CONTACT US l

    Email: servicedesk@sesiro.co.bw
    Landline: 3648383
    Extension: 18383

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